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mactrick's avatar
mactrick
Aspirant
Nov 06, 2022
Solved

M6 Pro (MR6500) Offload Losing Internet

I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the I...
  • JohnPeng's avatar
    JohnPeng
    Dec 13, 2022
    mactrick wrote:

    Hello JohnPeng,

     

    Any update on this issue?

    Could you please try with the latest AT&T release that went public recently? Please let me know if you still see the offloading data link failure.

     

    I saw the issue couldn't be reproduced in our internal testing using the latest release.

     

    Thanks

     

     

mactrick's avatar
mactrick
Aspirant
Dec 13, 2022

Hello JohnPeng,

 

Any update on this issue?

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Dec 13, 2022
mactrick wrote:

Hello JohnPeng,

 

Any update on this issue?

Could you please try with the latest AT&T release that went public recently? Please let me know if you still see the offloading data link failure.

 

I saw the issue couldn't be reproduced in our internal testing using the latest release.

 

Thanks

 

 

  • mactrick's avatar
    mactrick
    Aspirant
    Dec 13, 2022

    Will do. Thanks for the update. 

  • mactrick's avatar
    mactrick
    Aspirant
    Dec 13, 2022

    Hi JohnPeng,

     

    I've been testing the latest firmware update (NTGX65_10.04.22.00) and have not experienced loss of Internet when offloading. I've tested both WiFi and Ethernet Offloading and the problem seems to be resolved. 🤞

     

    Thanks!

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Dec 13, 2022

    Thanks for the quick update and the confirmation. Your report really helped to have the issue resolved. Really appreciated for feedback.

     

    Let me know if you have any other issues. (Hope not :-)).