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Forum Discussion

nastor5's avatar
nastor5
Follower
Jul 01, 2023

M6 Pro MR6550 Faulty Power Adapter

I got a M6 Pro Unlocked MR6550 for a US colleague, and when using the original power brick and cable, the nighthawk doesn’t boot and says “use the supplied power adapter when operating without batter...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jul 03, 2023
nastor5 wrote:

I got a M6 Pro Unlocked MR6550 for a US colleague, and when using the original power brick and cable, the nighthawk doesn’t boot and says “use the supplied power adapter when operating without battery”. Which is funny because it is the original power adapter and cable.

I’m getting a new power adapter from Netgear, but I’m curious:

Could someone do me a slot and send a pic of their M6 Pro US power adapter. Specifically the text part that has the input output info.

Has anyone experienced this?

Sent PM to you. Please check. I would like to get your set of USB cable and PA back to check.

 

Thanks

John

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jul 07, 2023

Could you please check your PM and reply to me?

Thanks

John

  • ASG2662's avatar
    ASG2662
    Initiate
    Jul 18, 2023

    I'm having the same problem as well. Seems like the OEM charger isn't giving the output required. Please advise. 

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jul 18, 2023
      ASG2662 wrote:

      I'm having the same problem as well. Seems like the OEM charger isn't giving the output required. Please advise. 

      Could you please detail what is the issues you are experiencing with the PA or USB cable?

       

      1. Are you using the device without battery or with battery?

      2. The device can't be charged or slow to charge?

      3. Have you confirmed this is PA issue or USB cable issue?

       

      Thanks

       

      • liviux's avatar
        liviux
        Aspirant
        Jul 31, 2023

        Same here. My M6 worked fine until this weekend when I applied the latest update to it. It rebooted a few times through the update process. Now that the update is in place, it gives the same message "Use the supplied power adapter when operating without battery" If I put the battery in, it does start, but does not seem to be charging. Very frustrating.