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Forum Discussion

Cxris's avatar
Cxris
Follower
Jan 22, 2020

Mobile Broadband Disconnected Firmware 12.06.08.00

The new update caused "Mobile Broadband Disconnected" to show up on my router and now only connects to 3G on T-Mobile with no working internet. is anyone else having these issues?
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 26, 2020

You are using Telstra device. Could you please let me know which carrier you are using right now?

 

Thanks

Safwa009's avatar
Safwa009
Guide
Jan 26, 2020

Saudi Telecom Company (STC)

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 26, 2020

    Thanks for the information.

     

    For your disconnection issue, please follow the steps below to check.

    1. Contact the carrier to get the correct APN information and add it using WebUI.

    2. If the correct APN has been correctly configured and the device still can't connect. Please make sure your SIM card can work in a phone

    3. If Step 1 and Step 2 are all correct, most likely your carrier blocks the devcie to be used in their network. Please try a different carrier.

     

    Regards

     

    John

  • Ksa3344's avatar
    Ksa3344
    Apprentice
    Feb 03, 2020
    Sadly
    STC & MOBILY have banned all its LTE bands on most routers your only way is to change your router IMEI to a phone IMEI .

    It might be a solution for the guys using ATT .
    • Safwa009's avatar
      Safwa009
      Guide
      Feb 03, 2020
      Even mobily have done the same and I think the best way to do it is to keep knocking on their doors till someone listens “if”
      • Ksa3344's avatar
        Ksa3344
        Apprentice
        Feb 03, 2020
        Infact they are denying it ,but its obvious to all.