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Forum Discussion

Cxris's avatar
Cxris
Follower
Jan 22, 2020

Mobile Broadband Disconnected Firmware 12.06.08.00

The new update caused "Mobile Broadband Disconnected" to show up on my router and now only connects to 3G on T-Mobile with no working internet. is anyone else having these issues?
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 23, 2020

Please advise the SKU name of your device. 

 

Please provide some detailed information on the issue. When the issue happens, could you please help to capture a modem.json log for us to check?

 

Please follow the steps below:

Step 1: Open 192.168.1.1 on your browser.

Step 2: Input the account and password if necessary (admin/password)

Step 3: type 192.168.1.1/model.json

Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.

Step 5: Save the text file as model.json_log.txt

Step 6: Submit the Log file

Thanks for your help on this.

 

If we have a fix for the issue, would you like to help us to verfiy?

Jpolitron14's avatar
Jpolitron14
Aspirant
Mar 12, 2020
Where do we submit the log file?
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 12, 2020
    Jpolitron14 wrote:
    Where do we submit the log file?

    Please send a private message to me with the logs.

     

    Thanks

     

  • ken1944us's avatar
    ken1944us
    Aspirant
    Mar 23, 2020

    Did you every get connected with T-Mobile?