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Forum Discussion

BabeGrady's avatar
BabeGrady
Aspirant
Jun 12, 2021

Mobile Broadband Disconnected on Brand New - MR5100 (Telstra edition - AUS)

Hi Netgear Community, I've labeled this post under MR1100 because there isn't currently a category for the MR5100. I purchased the MR5100 from Telstra in Australia on the 8th of June and it arr...
BabeGrady's avatar
BabeGrady
Aspirant
Jun 19, 2021
Any chance of someone from Netgear reaching out? I've got a pretty paperweight in the form of a faulty MR5100 on my desk and live chat is giving me a 404 when I try to contact Netgear support...
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jun 21, 2021

    I will ask our SE in Australia to contact you and invetigate the issue with you.

     

    Thanks

     

    • BabeGrady's avatar
      BabeGrady
      Aspirant
      Jun 21, 2021

      Hi John,

      That would be much appreciated!

      Thank you!

      • BabeGrady's avatar
        BabeGrady
        Aspirant
        Jun 23, 2021
        Hi John,


        Any chance someone from Netgear could reach out to provide the firmware/troubleshoot?

        Device still doesn't function.

        Telstra order is "complete" now though.

        Will be visiting a Telstra store to demand a replacement on Friday 25th of June, would be good to try updating firmware before I have to get it replaced. Would be nice if this one didn't just have to be scrapped.

        Environmental impacts and all.

        Also, if you're interested in more context, here's the whole sorry saga at the Telstra end:

        https://crowdsupport.telstra.com.au/t5/mobile-broadband/mr5100-mobile-broadband-disconnected/td-p/933359

        Kindly,

        BabeGrady