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Forum Discussion

Aspirant

Jun 12, 2021

Mobile Broadband Disconnected on Brand New - MR5100 (Telstra edition - AUS)

Hi Netgear Community, I've labeled this post under MR1100 because there isn't currently a category for the MR5100. I purchased the MR5100 from Telstra in Australia on the 8th of June and it arr...

NETGEAR Expert

Jun 21, 2021

I will ask our SE in Australia to contact you and invetigate the issue with you.

Thanks

Aspirant

Jun 21, 2021

Hi John,

That would be much appreciated!

Thank you!

BabeGrady
Aspirant
Jun 23, 2021
Hi John,

Any chance someone from Netgear could reach out to provide the firmware/troubleshoot?

Device still doesn't function.

Telstra order is "complete" now though.

Will be visiting a Telstra store to demand a replacement on Friday 25th of June, would be good to try updating firmware before I have to get it replaced. Would be nice if this one didn't just have to be scrapped.

Environmental impacts and all.

Also, if you're interested in more context, here's the whole sorry saga at the Telstra end:

https://crowdsupport.telstra.com.au/t5/mobile-broadband/mr5100-mobile-broadband-disconnected/td-p/933359

Kindly,

BabeGrady
- BabeGrady
  Aspirant
  Jun 24, 2021
  Hi John,
  
  Any chance of getting someone to reach out with a firmware update?
  
  Kindly,
  
  BabeGrady
  - JohnPeng
    NETGEAR Expert
    Jun 25, 2021
    Just confirmed that our SE contacted you already.
    
    Thanks