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Forum Discussion
Mobile Broadband Disconnected on Brand New - MR5100 (Telstra edition - AUS)
Hi Netgear Community, I've labeled this post under MR1100 because there isn't currently a category for the MR5100. I purchased the MR5100 from Telstra in Australia on the 8th of June and it arr...
Help Please! I just lost my second Netgear M5 to faulty equipment. Both modems worked fine for first week, after restart I just get "Searching" in the top left corner. Broadband says "Disconnected". I took the first one back in July and they shipped a new unit to me a week later. Friday the second one did the exact same. I contacted Netgear and they told me the serial number for my replacement device is not a Netgear device!!!! Come on. I went to Telstra store and they would not replace (even though the modem is only 3 week old?). They told me I have to open a complaint. Worst devide purchase I ever made! Brick on my desk.
Could you please provide more information on the disconnection issue?
Please capture a model.json file and send provide a private message to me to check.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Are you using a Telstra SIM card?
Thanks