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B-0422's avatar
B-0422
Follower
Nov 18, 2022

Mobile Broadband Disconnected

We have had the MR1100 Nighthawk for 2 years now with hardly any problems, but 3 weeks ago the Wi-Fi stopped working and the router was saying mobile broadband disconnected. We tried resetting the router multiple times and getting a new AT&T SIM card, but the Wi-Fi still is not working and the router continues to display the same message. Any suggestions would be greatly appreciated.

1 Reply

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 18, 2022

    Please capture a model.json file and send PM to me.

     

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back

     

    Most likely, it is your AT&T plan issue.

     

    Thanks