Mobile Broadband Disconnected

Draco_Dread
Aspirant
Mar 13, 2024
Hello I’m having this same issue. The SKU # is MR6550-100PAS. I’ve swapped SIM cards, factory restarted, tried with plugged in and on battery. I’ve had this issue since I’ve purchased the device in end of Feb early March of 2024. Verizon haven’t been able to figure out what’s going on with it either. Any help in this matter would be greatly appreciated. I have a coworker who purchased this same model and has had no issues on the AT&T network. Personally want to use Verizon due to the higher data plan of 150gigs where AT&T only has a 100gig plan.
- JohnPeng
  NETGEAR Expert
  Mar 13, 2024
  Draco_Dread wrote:
  Hello I’m having this same issue. The SKU # is MR6550-100PAS. I’ve swapped SIM cards, factory restarted, tried with plugged in and on battery. I’ve had this issue since I’ve purchased the device in end of Feb early March of 2024. Verizon haven’t been able to figure out what’s going on with it either. Any help in this matter would be greatly appreciated. I have a coworker who purchased this same model and has had no issues on the AT&T network. Personally want to use Verizon due to the higher data plan of 150gigs where AT&T only has a 100gig plan.
  
  Please send me a model.json file to my email at jopeng@netgear.com and mention your community ID.
  
  - Logon to the webui (http://192.168.1.1 ) as an administrator
  - Navigate to URL http://192.168.1.1/model.json via the same browser window
  - Capture the results (by selecting all + copy) and send it back
  
  I will work with you to resolve the issue.
  
  We have a known issue on Verizon network side that Pre-Paid plan is not listed as available to MR6550-100PAS. Hope your issue is not the same.
  
  Thanks
  - Draco_Dread
    Aspirant
    Mar 22, 2024
    Hello,
    
    So I’ve updated to the latest version that was required to work with Verizon. I have the correct plan. Now I’m getting an error that says “Registration Error: There is a temporary network failure while handling a request from this device. Please try again later, or contact your service provider for help. (ESM #32)”. Talked to Verizon in person and they say there’s nothing wrong on their end. This error comes and goes randomly with sometimes rebooting the router fixing the issue until the next time I use it. Also seems that if I have a device that auto connects to the router when it’s booting up it will trigger this error as well. I will say for the price of this device to have this much issues is annoying. Any help with this new issue will be greatly appreciated. Thank you once again.
User_In_AZ
Aspirant
Mar 18, 2024
SKU: MR6550-100PAS

I used a post paid mobile hotspot data plan with Verizon. The Verizon website itself accepted the IMEI for my nighthawk pro. After troubleshooting with a Verizon representative at a local store, as well as "Tier 2" Verizon support over the phone, the conclusion was made that ultimately the nighthawk was not compatible with the Verizon SIM card. Ultimately, I cancelled my data plan with Verizon and bought an AT&T prepaid plan, which works fine with the nighthawk.
- JohnPeng
  NETGEAR Expert
  Mar 18, 2024
  We have confirmed that the following Pre-Paid and Post-Paid Verizon plans will work with MR6550-100PAS and MR6150-100NAS.
  
  Post-Paid
  
  Pre-Paid:
  
  To use Verizon plans, please make sure to have your device upgraded to the latest release with FW version is or newer than 12.01.47.00.
  
  If you don't have active data connection for upgrade, you can try using Ethernet or WiFi offloading to have the device upgraded first before inserting Verizon SIM card.
  
  Thanks
  
  John
  - taimenbane
    Aspirant
    Mar 19, 2024
    I have the MR6500-100PAS with the latest firmware 12.01.47.00 and I’ve tried it on both the Verizon Unlimited and More Unlimited plans and I still get the APN Error 512.

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