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Mobile Broadband Disconnected
Hello, I went to Verizon today and yesterday. We were faced issues with Mobile Hotspot related to the Internet Connection: Not Connected Go to Settings - Mobile * APN to confirm your APN settings (Er...
Hello I’m having this same issue. The SKU # is MR6550-100PAS. I’ve swapped SIM cards, factory restarted, tried with plugged in and on battery. I’ve had this issue since I’ve purchased the device in end of Feb early March of 2024. Verizon haven’t been able to figure out what’s going on with it either. Any help in this matter would be greatly appreciated. I have a coworker who purchased this same model and has had no issues on the AT&T network. Personally want to use Verizon due to the higher data plan of 150gigs where AT&T only has a 100gig plan.
Draco_Dread wrote:
Hello I’m having this same issue. The SKU # is MR6550-100PAS. I’ve swapped SIM cards, factory restarted, tried with plugged in and on battery. I’ve had this issue since I’ve purchased the device in end of Feb early March of 2024. Verizon haven’t been able to figure out what’s going on with it either. Any help in this matter would be greatly appreciated. I have a coworker who purchased this same model and has had no issues on the AT&T network. Personally want to use Verizon due to the higher data plan of 150gigs where AT&T only has a 100gig plan.
Please send me a model.json file to my email at jopeng@netgear.com and mention your community ID.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
I will work with you to resolve the issue.
We have a known issue on Verizon network side that Pre-Paid plan is not listed as available to MR6550-100PAS. Hope your issue is not the same.
Thanks
- Hello,
So I’ve updated to the latest version that was required to work with Verizon. I have the correct plan. Now I’m getting an error that says “Registration Error: There is a temporary network failure while handling a request from this device. Please try again later, or contact your service provider for help. (ESM #32)”. Talked to Verizon in person and they say there’s nothing wrong on their end. This error comes and goes randomly with sometimes rebooting the router fixing the issue until the next time I use it. Also seems that if I have a device that auto connects to the router when it’s booting up it will trigger this error as well. I will say for the price of this device to have this much issues is annoying. Any help with this new issue will be greatly appreciated. Thank you once again.
Draco_Dread wrote:
Hello,
So I’ve updated to the latest version that was required to work with Verizon. I have the correct plan. Now I’m getting an error that says “Registration Error: There is a temporary network failure while handling a request from this device. Please try again later, or contact your service provider for help. (ESM #32)”. Talked to Verizon in person and they say there’s nothing wrong on their end. This error comes and goes randomly with sometimes rebooting the router fixing the issue until the next time I use it. Also seems that if I have a device that auto connects to the router when it’s booting up it will trigger this error as well. I will say for the price of this device to have this much issues is annoying. Any help with this new issue will be greatly appreciated. Thank you once again.Could you please advise which Pre-Paid or Post-Paid plan you got from Verizon? Did you get a brand new SIM card from BYOD portal or you just added the new plan to your existing SIM card?
Thanks
- So I have their 100gig at 80$ plan which you show as a pre-paid plan(store says they are post-paid plans since they are monthly subscriptions). The SIM card is brand new from the store (not bought offline). Just let me know if there’s any other info you need for it. Thank you.
Draco_Dread wrote:
So I have their 100gig at 80$ plan which you show as a pre-paid plan(store says they are post-paid plans since they are monthly subscriptions). The SIM card is brand new from the store (not bought offline). Just let me know if there’s any other info you need for it. Thank you.Please email your device IMEI and SIM card ICCID (the number printed on the SIM card starting with 89) to jopeng@netgear.com. I will contact Verizon to find the details. Thanks for your patience.
Hello,
Same issue as described above. Was a solution found?
Model MR6550
FW: NTGX65_12.01.47.00
IMEI: 016347000069275
CA