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Forum Discussion
GeoffBC
Jul 05, 2021Aspirant
Mobile router MR1100 - LOCKED
NETGEAR replaced my unlocked router above with a LOCKED router. I have tried 2 online sites to get an unlock code. It appears that the NETGEAR app is looking for a 8 character code. it would b...
Blanca_O
Jul 08, 2021NETGEAR Employee Retired
Hi GeoffBC
Locked devices are Internet Service provider units.
Please provide the device SKU (e.g. MR1100-100NAS). This can be checked on the box of the product or on the barcode label
Regards,
Blanca
Community Team
GeoffBC
Jul 09, 2021Aspirant
Hi Blanca
The SKU number is: MR1100-1EEEUS
i eventually managed to call someone at NETGEAR, and they have agreed the router needs to be 'swapped out' - Fingers crossed!