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FWS1's avatar
FWS1
Follower
Mar 10, 2023

Mobile Service Not connecting

Very disappointed that Netgear has problems connecting to both AT&T and T-Mobile networks with known working SIM cards. Using same settings as another brand of router (that does connect). How can this not be hardware/firmware related. Tech support will not even diagnose without service contract. 4 month old device now has to be thrown in trash.
Mobile Routers

2 Replies

  • plemans's avatar
    plemans
    Guru
    Mar 10, 2023

    I have a MR6110 with zero problems connecting to att. 

    Some mobile providers are limiting sim swapping. Have you checked with att? You might need a hotspot sim setup to use it. 

    (tmobile is notorious for this)

    Is it a locked hotspot? 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 12, 2023
    FWS1 wrote:
    Very disappointed that Netgear has problems connecting to both AT&T and T-Mobile networks with known working SIM cards. Using same settings as another brand of router (that does connect). How can this not be hardware/firmware related. Tech support will not even diagnose without service contract. 4 month old device now has to be thrown in trash.

    Could you please advise your device SKU? Is it MR6150-100NAS? The device can work with AT&T and T-Mo BYOD plans without any problem. But if you get the SIM card with certain devices from the carriers, the carrier may block the service to work with M6.

     

    Please check your SIM subscriptions with the carriers first.

     

    Thanks

    John