NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MolloyC's avatar
MolloyC
Aspirant
Nov 15, 2022

MR1100-100 connecting to internet with new SIM

My MR1100-100 mobile hub will not connect to the internet after switching SIM providers from EE to '3' in the UK. Is it because '3' is not compatible ?

4 Replies

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Nov 16, 2022

    You would need to make sure this MR1100-1EEEUS is unlocked from EE before moved to SIM card from the other carrier

    • MolloyC's avatar
      MolloyC
      Aspirant
      Nov 17, 2022

      Yes I have checked that it is unlocked by EE but I don't know if it is unlocked by Netgear. It just says "Mobile broadband disconnected...your data connection is disconnected "

  • mli's avatar
    mli
    Tutor
    Dec 05, 2022

    Was this device bought directly from a mobile service provider such as EE? If so, it's likely it will be locked to the mobile service provider it was bought from.

     

    If the Three SIM works in a different device which is unlocked, it's quite likely the device that doesn't work is locked to a different network.