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Forum Discussion

CrashFPV's avatar
CrashFPV
Guide
Jan 11, 2020

Mr1100-100nas

I recently got the nighthawk m1 mobile router. Unlocked MR1100- 100NAS. This device worked well until i reached about 30 Gb of data. Now it will not connect to the 4g network even in places i had 4g s...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 11, 2020

Please advise which carrier you are using and what is the data plan? Seems like it is limited on the network side.

 

Thanks

CrashFPV's avatar
CrashFPV
Guide
Jan 11, 2020
The plan i was using was from wirelessbuy.com. it was a $79 unlimited business plan for my home office. Wireless buy is an authorized t-mobile reseller. Fine print said i may be slowed down at times of network congestion after 50 GB of usage. I lost all service at my location after 30gb. At tower i could only get H+. No 4g lte was available. Anywhere. Wirelessbuy customer service told me my plan was still active and everything looked like it was in working order. They said tech support would email me the issues if any in roughly 2 hours after my call. That was on thursday at noon. Still no word. I did purchase another sim and plan from at&t and it works fine as of now
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 13, 2020

    Definitely, this is data plan issue, not our device issue.

     

    Thanks

     

    John

  • Kathy825's avatar
    Kathy825
    Aspirant
    Feb 29, 2020
    Having same issue where did you go for at&t SIM? And what plan did you get?
    • CrashFPV's avatar
      CrashFPV
      Guide
      Mar 10, 2020
      I went to ebay and got one of the $34.99 plans where they send me a sim card. The seller set up my account in a very basic fashion. When i recieved the card, i logged into at&ts website and put all my personal information in. The account is mine. Wirelessbuy finally got back to me 2 months later. Because t mobile is ramping up their 5g network, the service is sketchy. It was not a nighthawk issue. Hope it helps
      • CrashFPV's avatar
        CrashFPV
        Guide
        Mar 10, 2020
        Sorry forgot to tell you the plan. Its labeled as "Unlimited MB" for $34.99. So far this month im at 500GB.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 05, 2020

    Please try the following:

     

    1. Log in to WebUI

    2. Manually create an APN use "b2b.static" as APN name with IPv4 chosen for both PDP and PDP Roaming

    3. Check the radio button in front of the newly created APN to set it as default.

    4. Mak sure Data checkbox is checked.

     

    Let me know whether this works or not.

     

    Thanks