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Forum Discussion

dphillips2's avatar
dphillips2
Aspirant
Jun 05, 2018
Solved

MR1100 battery issue

Anyone have a problem with MR1100 charging up overnight?  I plug it in before going to bed and usually fully charged by morning so I can move it to the best spot for download speeds.  Today, it was o...
Mobile Routers
  • Blanca_O's avatar
    Blanca_O
    Jun 14, 2018

    Hi dphillips2, 

     

    Please do the following: 

     

    1. Unplug the Nighthawk Mobile Hotspot Router. 
    2. Remove the battery.
    3. Wait for 30-60 seconds, and reinsert the battery.
    4. Hold the Power Button to restart the device.
    5. Use the original power adapter (originally shipped with your device) to recharge your Nighthawk Mobile Hotspot Router. 
    6. If the issue persists, refer to AT&T for warranty return.

     

    Regards, 
    Blanca 
    Community Team

     

dphillips2's avatar
dphillips2
Aspirant
Jun 12, 2018

I've always charged from the wall socket.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jul 15, 2018

Hi dphillips2, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team
 

  • dphillips2's avatar
    dphillips2
    Aspirant
    Jul 21, 2018

    Removing the battery and reinserting seemed to solve the problem.  Not sure what happened!  Thanks!