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Klogsdon65's avatar
Klogsdon65
Aspirant
Mar 16, 2020
Solved

MR1100 Bricked overnight

Woke up to no connectivity and a MR1100 that wont boot. Orange Amber light flashes slowly, ATT logo shows in display but never progresses past have spent hours trying to get a factory reset using ...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Mar 17, 2020

Please contact AT&T to get RMA if you bought it from AT&T and using AT&T plan.

 

Thanks

Klogsdon65's avatar
Klogsdon65
Aspirant
Mar 17, 2020

it was bought at Best Buy... the data plan is with AT&T

it was purchased Jan 2019 so it is out of warrenty...so no RMA,,, unless there is something i do not know.... will they take a decive over a year old back

  • Klogsdon65's avatar
    Klogsdon65
    Aspirant
    Mar 17, 2020

    some progress.... SIM Care Removed, Battery Removed....i held in the reset, held in the power button on the front,  and then plugged in power...

    power indicator light flashed blue/orange over and over until main display now says DOWNLOPADING SOFTWARE UPDATE

    we will see....problem there is no SIM CArd so nothing is going to download

    still cant ping the device...if i could just ge to that point, i could follow the TFTP instructions to force a good version of the software

    any guidance is still very much appreciated

    • Klogsdon65's avatar
      Klogsdon65
      Aspirant
      Mar 17, 2020

      so i finally got to a NetGear tech that walked through everything done...
      then explained that the device is locked by AT&T and they would have to take the problem on

      I swear, just need a way to flash this ... i really dont think the hardware is the issue, it got sideways durring afirmware update that AT&T pushed and now its just stuck....

       

      • Klogsdon65's avatar
        Klogsdon65
        Aspirant
        Mar 17, 2020

        AT&T was no help...took forever to just get thme to understand its not my cellphone i am calling about

         

        then the 10 minutes spent lookiing at the DataPass account i have for the sim card in the router...

         

        Tech...I dont see your device...Me: NO #@$...i told you i bought this AT&T device at BestBuy

         

        Tech:...oh, i would recomend calling BestBuy...Me:... well it went downhill quick from there

         

        they refused to guide me towards a RMA saying its all on NetGear if its a replacement

         

        no idea on how to solve a software problem, even though they sell it and have it locked down