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George8d's avatar
George8d
Aspirant
Jan 24, 2022

MR1100 Cant Update firmware

Hi,   My MR1100 usually runs flawlessly for what I need. However last night the internet went completely down the toilet. instead of being 2/3 Bar 4G it was 1 Bar "H" couldnt even load google or se...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 25, 2022
George8d wrote:

Hi,

 

My MR1100 usually runs flawlessly for what I need. However last night the internet went completely down the toilet. instead of being 2/3 Bar 4G it was 1 Bar "H" couldnt even load google or send a iMessage. Factory reset the device which made no difference. I then attempted to firmware update, ran the checker and it said it was up to date. Then went and downloaded an update from netgear.com and it stated the the update wasnt intended for this device. Please help?

 

Current Firmware: NTG9X50C+12.06.03.00

What I tried to manually update: MR1100-100NAS_23113828_NTG9x50C_12.06.11.00_00_GenericNA_05.03.secc.spk

Many Thanks

 

Are you using AT&T MR1100 with AT&T plan? If so, please check with AT&T with your data plan. Some other customers reported the same issue in the last couple of weeks about the AT&T data connection issue with MR1100.

 

Thanks

George8d's avatar
George8d
Aspirant
Jan 26, 2022

thank you for your reply. I am in the UK and with the 02 Network.

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 29, 2022

    Please follow the steps below to capture a model.json file and send provide message to me.

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back

     

    Thanks