NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Samsung1958's avatar
Samsung1958
Follower
May 21, 2020

MR1100 device doesnt show data usage on device

My MR1100 Nighthawk doesnt indicate any data usage on the device have spoke to telstra they are blaming netgear ,netgaer are blaming telstra ,so what has changed why
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 21, 2020

Hi Samsung1958

 

Please provide the device SKU (MR1100-xxx). 

Kindly access MR1100 WebUI > go to Settings > Nighthawk M1 Status > Device. What is the firmware version and PRI version? 

Have you tried to do a factory reset? 

 

Regards,
Blanca
Community Team

Sally007's avatar
Sally007
Aspirant
Jun 12, 2020

I'm having exactly the same issue. I seem to be going round and round in circles. Telstra is saying it's Netgear's issue and vice versa. Are there any updates? I have the latest firmware NTG9X50C_12.06.08.00.

 

  • Sally007's avatar
    Sally007
    Aspirant
    Jun 12, 2020

    PRI Version 05.05

    Firmware Build Date 2019/10/16

    Sally007 wrote:

    I'm having exactly the same issue. I seem to be going round and round in circles. Telstra is saying it's Netgear's issue and vice versa. Are there any updates? I have the latest firmware NTG9X50C_12.06.08.00.

     

     

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 18, 2020

      Hi Sally007

       

      Does it show "Detecting Service" status?

       

      You already have the latest firmware NTG9X50C_12.06.08.00. Kindly check as well if you have the updated PRI version 05.05. 

       

      Could you please do a factory reset? 

       

      Regards,
      Blanca
      Community Team