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MR1100User's avatar
MR1100User
Aspirant
Jun 09, 2018

MR1100 does not finish booting

Hello,

 

I left my MR1100 on overnight and it powered off while I was using it in the morning. Now it fails to boot up past the on screen "NETGEAR" text/logo. I've tried various combinations of the hardware reset button (5 seconds and 10 seconds), removing to reinserting the battery, not using the battery, holding the normal power/top button etc. Nothing seems to reset the device back to working condition. If it helps, the LED is solid amber (not blinking). Any help would be great. Thanks!

Firmware

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 11, 2018

    Hi MR1100User, 

     

    Welcome to NETGEAR Community! 

     

    - Can you still access MR1100 admin page? 

    - Can you still see the WiFi network? 

    - Did you recharge the battery from a wall socket? from a USB port? 

    - Where did you purchase the unit? 

     

    Regards, 
    Blanca 
    Community Team

    • MR1100User's avatar
      MR1100User
      Aspirant
      Jun 11, 2018

      The admin page is inaccessible and the Wi-Fi network is unavailable. I've tried recharging the battery from various USB sockets ("wall" or otherwise). That seems to work, but not charge status is presented on the display. I bought the unit from AT&T's website and they're already shipping out a replacement unit. I just wanted to see if Netgear knew of any advanced debugging/recovery tricks.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jun 12, 2018

        Hi MR1100User, 

         

        It seems to be a hardware problem on the unit. 

         

        Regards, 
        Blanca 
        Community Team