MR1100 ethernet port dies when charger connected

JohnPeng
NETGEAR Expert
Mar 28, 2020
Please let me know your device's SKU name and FW versiona and PRI version on the device. You can find SKU name on the product label under the battery.

Thanks

mepe wrote:

I'm using the power adaptor and ethernet cable that came with it. (FWIW, I never tether it; have no need to.)

Thanks.
IIIGrimReaperII
Tutor
Mar 28, 2020
Curious if your using the USB as a charging port for your Nighthawk. If you are that is your problem. I have done it and it will reset the hotspot a lot and do weird things as both can be used as a modem port. If your not using ethernet and USB at the same time my apologies for the post and kind ignore it.
- mepe
  Aspirant
  Mar 30, 2020
  Ooops! My bad.
  
  It seems that it was not connected to the charger that came with it; it was connected to a Netgear charger that I thought was the only Netgear charger I had since every other Netgear device I own is 12VDC (no idea where this charger came from). I happened to come upon a Netgear LTE charger while straightening up my bench yesterday; when I connected it to this charger instead, the problem went away. I've had a ping running continuously since about noon yesterday without a hitch.
  
  Which does propose a question: what's the difference between the Netgear USB charger and the Netgear LTE charger that would account for the ethernet failing with the Netgear charger? Both list the same voltage and both provide sufficient current to charge the battery fully from zero and keep it charged.
  
  Thanks.
  - JohnPeng
    NETGEAR Expert
    Mar 30, 2020
    Usually, Power adapters have a PIN for the device to detect the USB cable is connected to power adapter for charging.
    
    The PA you were using may come with device that doesn't need the PIN in PA.
    
    Thanks

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MR1100 ethernet port dies when charger connected