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Forum Discussion

Tinteex's avatar
Tinteex
Aspirant
Dec 30, 2019

MR1100 Failed to update Firmware. Now it wont boot.

I bought a M1 April 10th 2019 in Taiwan. 3 Weeks Ago it asked me to update it.  Sadly it got stuck and shut down. Now when it boots, it will forever say "Updating Device" "Please do not power off" ...
Tinteex's avatar
Tinteex
Aspirant
Jan 04, 2020

can nobody help?

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 06, 2020

    Hi Tinteex

     

    Welcome to NETGEAR Community!

     

    Please remove the SIM card, press the reset button for longer than 5 seconds until you see a change in the LED then let go. 

     

    Regards,
    Blanca
    Community Team

     

    • Tinteex's avatar
      Tinteex
      Aspirant
      Jan 06, 2020

      Hello Bianca.

       

      Thank you for your reply, however i stated in my opening post already, that i tried the reset button , it did not work.

       

      Edit :  I attached a foto for you to see.

       

      things i tried

       

      - try reset button with and without simcard

      - try reset button with and without battery (using usb cable)
      - try to connect it to my pc via usb

      - try to see if maybe the wifi still works and just the interface is bugged (sadly no)

       

       

      Please note that the top right LED is never blinking.

       

      I hope theres a solution, i bought 2 of these modems in april 2019, the other one is working fine.

      kind regards.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 08, 2020

        Where are you located? The device has to be returned for repair