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Forum Discussion

Tinteex's avatar
Tinteex
Aspirant
Dec 30, 2019

MR1100 Failed to update Firmware. Now it wont boot.

I bought a M1 April 10th 2019 in Taiwan. 3 Weeks Ago it asked me to update it.  Sadly it got stuck and shut down. Now when it boots, it will forever say "Updating Device" "Please do not power off" ...
Tinteex's avatar
Tinteex
Aspirant
Jan 04, 2020

can nobody help?

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 06, 2020

Hi Tinteex

 

Welcome to NETGEAR Community!

 

Please remove the SIM card, press the reset button for longer than 5 seconds until you see a change in the LED then let go. 

 

Regards,
Blanca
Community Team

 

  • Tinteex's avatar
    Tinteex
    Aspirant
    Jan 06, 2020

    Hello Bianca.

     

    Thank you for your reply, however i stated in my opening post already, that i tried the reset button , it did not work.

     

    Edit :  I attached a foto for you to see.

     

    things i tried

     

    - try reset button with and without simcard

    - try reset button with and without battery (using usb cable)
    - try to connect it to my pc via usb

    - try to see if maybe the wifi still works and just the interface is bugged (sadly no)

     

     

    Please note that the top right LED is never blinking.

     

    I hope theres a solution, i bought 2 of these modems in april 2019, the other one is working fine.

    kind regards.

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jan 08, 2020

      Where are you located? The device has to be returned for repair

      • Tinteex's avatar
        Tinteex
        Aspirant
        Jan 09, 2020

        I am in Taiwan