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Webbwulf's avatar
Webbwulf
Tutor
Feb 22, 2020
Solved

Mr1100 mobile broadband disconnected

My mr1100 using simnetwireless says mobile broadband disconnected. Apparently netgear and tmobile are working on a fix and anyone confirm this? Any fixes that I'm unaware of would help. I'm in a rura...
  • JohnPeng's avatar
    JohnPeng
    Mar 14, 2020

    As we found out that if you are using a data plan for tablet from T-Mobile, the SIM would not work any more with M1. You need to ask T-Mobile to change your plan for Mobile Hotspot for your SIM to work again on M1.

     

    Thanks

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 01, 2020

    Hi Webbwulf,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards,
    Blanca
    Community Team

    • mikedr's avatar
      mikedr
      Aspirant
      Mar 08, 2020

      I just tried that with one of my M1's and it did not work.  It just said connected on status then disconnected.  I have 2 of these devices and 2 lines that i am paying for and they are currently useless.  Also i was not able to downgrade bios, so both are now upgraded to the latest version.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Mar 08, 2020
        mikedr wrote:

        I just tried that with one of my M1's and it did not work.  It just said connected on status then disconnected.  I have 2 of these devices and 2 lines that i am paying for and they are currently useless.  Also i was not able to downgrade bios, so both are now upgraded to the latest version.

        Sorry for the inconvenience. Could you please provide the following information? 

         

        SKU name: Is it MR1100-100NAS

        Where did you buy it?

        Which carreir you are using? T-Mobile or AT&T

        Did you get the SIM card from carrier's retail store or wholesaler?

        What is the FW version on your device now?

         

        If possible, please provide the model.json log following the steps below.

         

        Step 1: Open 192.168.1.1 on your browser.

         

        Step 2: Input the account and password if necessary (admin/password)

         

        Step 3: type 192.168.1.1/model.json

         

        Step 4: Select everything (Ctrl + A), then copy-paste it to a private message to me.

         

        I will send you a private message and you can reply to me with the log.

         

        Thanks