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Forum Discussion

Tutor

Feb 22, 2020

Solved

Mr1100 mobile broadband disconnected

My mr1100 using simnetwireless says mobile broadband disconnected. Apparently netgear and tmobile are working on a fix and anyone confirm this? Any fixes that I'm unaware of would help. I'm in a rura...

JohnPeng
Mar 14, 2020
As we found out that if you are using a data plan for tablet from T-Mobile, the SIM would not work any more with M1. You need to ask T-Mobile to change your plan for Mobile Hotspot for your SIM to work again on M1.

Thanks

NETGEAR Employee Retired

Mar 01, 2020

Hi Webbwulf,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards,
Blanca
Community Team

Aspirant

Mar 08, 2020

I just tried that with one of my M1's and it did not work. It just said connected on status then disconnected. I have 2 of these devices and 2 lines that i am paying for and they are currently useless. Also i was not able to downgrade bios, so both are now upgraded to the latest version.

JohnPeng
NETGEAR Expert
Mar 08, 2020
mikedr wrote:

I just tried that with one of my M1's and it did not work. It just said connected on status then disconnected. I have 2 of these devices and 2 lines that i am paying for and they are currently useless. Also i was not able to downgrade bios, so both are now upgraded to the latest version.

Sorry for the inconvenience. Could you please provide the following information?

SKU name: Is it MR1100-100NAS

Where did you buy it?

Which carreir you are using? T-Mobile or AT&T

Did you get the SIM card from carrier's retail store or wholesaler?

What is the FW version on your device now?

If possible, please provide the model.json log following the steps below.

Step 1: Open 192.168.1.1 on your browser.

Step 2: Input the account and password if necessary (admin/password)

Step 3: type 192.168.1.1/model.json

Step 4: Select everything (Ctrl + A), then copy-paste it to a private message to me.

I will send you a private message and you can reply to me with the log.

Thanks
- mikedr
  Aspirant
  Mar 10, 2020
  Its the MR1100-100NAS i assume since it has the sd card, but will have to check later
  T-mobile sim card from tmobile retail
  MR1100 was purchased from amazon unlocked
  Firmware version is now : MR1100NAS_V12.06.11.00_00
  
  sent PM for model.json
  - danman9
    Tutor
    Mar 14, 2020
    I am having the same issue with T-Mobile. The APN settings didn't help either.