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Forum Discussion

Tutor

Feb 27, 2021

MR1100 New Battery Not Charging

I have been using this model for about 2 years. Just recently the battery it came with started to swell, so I bought a new one online. It would not charge (showed an empty battery icon) so I returned ...

Aspirant

Apr 12, 2021

I’m having the exact same issue. Have you had any luck?

Tutor

Apr 13, 2021

Nope. I've been using it plugged in.

Blanca_O
NETGEAR Employee Retired
Apr 14, 2021
Hi Lb15 and Sauce73

Kindly access MR1100 settings page and check TETHERING section.

Go to Setup > Router Setup > Tethering > select Charge only

Regards,
Blanca
Community Team
- Sauce73
  Aspirant
  Apr 15, 2021
  So I’ve changed tether settings to charge only, still no luck. I even returned the first battery and got another brand new battery. It does the same thing. This is all I get. The original battery still works, except it looks like it’s about to explode. It is so swollen that it won’t stay in and can’t get the back cover on. And it doesn’t seem to want to work with no battery at all. ??? I don’t understand why both brand new batteries won’t do anything but the old gassed up swollen one still works.
  - Blanca_O
    NETGEAR Employee Retired
    Apr 18, 2021
    Hi Sauce73
    
    May we please have the following information for both the original and the replacement battery:
    
    Battery Model
    Voltage
    Min. Capacity
    P/N
    
    Kindly provide as well the M1 SKU (e.g MR1100-100NAS) and firmware version.
    
    Stop using the original (swollen) battery if it appears damaged, swollen, or compromised.
    
    Regards,
    Blanca
    Community Team