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Forum Discussion

glpglp's avatar
glpglp
Aspirant
Jan 24, 2020

MR1100 Nighthawk M1 -- Stuck on Firmware Update

The unit is stuck on "NETGEAR" start up screen and will not turn on. It gets power and the screen lights up with "NETGEAR" but nothing happens except a steady on Orange/Red light.   Took out the ba...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 24, 2020

Please let me know the SKU name of the device (MR1100-xxxxxx). It is printed on the product label.

 

How long have you bought the device? 

 

Thanks

  • glpglp's avatar
    glpglp
    Aspirant
    Jan 24, 2020

    Any thoughts on how to fix this?

    Model: MR1100

    SKU:  6420B

    Purchased approx:  06/2019

     

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jan 25, 2020

      This is AT&T SKU. Please contact AT&T to get a replacement if possible. The device has to be repaired.

       

      Sorry for the inconvenience.

       

      Thanks

      • Gbarr119's avatar
        Gbarr119
        Aspirant
        Apr 14, 2020
        Same device, same question. ATT says contact Netgear, out of their warranty.