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***MR1100-NSA100 : FYI T-Mobile customers ***
This is regarding tech support case number: 42350449 I purchased an unlocked Netgear MR1100-100NAS late December 2019, that had some weird battery charging issues but nothing to be concerned abou...
I have a post liniking to a way to force the downgrade if you are a bit tech savy it is easy enough check my post about 12.06.11 burning through battery, and you will find a link to a post detailing how to forcce downgrade.
I have a post liniking to a way to force the downgrade if you are a bit tech savy it is easy enough check my post about 12.06.11 burning through battery, and you will find a link to a post detailing how to forcce downgrade.
I had some issues finding FDT.EXE, but once I got pass that hurdle, I was able to downgrade the router to release 12.05.05 and BOOM!! T-Mobile LTE service restored. Thanks, I really appreciate your help.
This is my last Netgear product purchase. I will never purchase or recommend Netgear to anyone based on their service and support.
-Thanks !!
saj3417 wrote:
I had some issues finding FDT.EXE, but once I got pass that hurdle, I was able to downgrade the router to release 12.05.05 and BOOM!! T-Mobile LTE service restored. Thanks, I really appreciate your help.
This is my last Netgear product purchase. I will never purchase or recommend Netgear to anyone based on their service and support.
-Thanks !!When you say your T-Mobile service is restored, what do you mean by that? Was your T-Mobile service was blocked or your data connection was not stable?
Thanks
I cannot speak for them but I can confirm for me, that the latest update did make my connection very unstable and the modem was constantly hopping LTE bands, and had to join them on 12.05.05 to get an effective working unit, the last two update have had various bugs, some of which I have mentioned in other posts, Extreme battery usuage (even got a new battery), not staying off during charging, Constant band hopping leading to unusable Tmobile LTE connections, and I could continue.
Please as a software negineer myself and have worked as a test engineer in the past. Please spend more time on testing firmwares, as this few last batches of updates have been poorly QA checked. I will likely join this poster in not buying another netgear product if this is the kind of support your team has been put to as a mark of quality...Downgrading to release 12.05.05 restored the T-Mobile service. I took my device to the T-Mobile store prior to opening a case with Netgear support just to make sure and they stated that the device was not blocked, I even called their tech support staff thereafter and asked the same question several times and the answer was no.
saj3417 wrote:
Downgrading to release 12.05.05 restored the T-Mobile service. I took my device to the T-Mobile store prior to opening a case with Netgear support just to make sure and they stated that the device was not blocked, I even called their tech support staff thereafter and asked the same question several times and the answer was no.
We released an update 12.06.11.00 last week. Please give it a try and check whether this resolved your issue as well.
Could you please advise that before you downgraded to 12.05.05.00, you could not get on T-Mobile network at all or just the data connection keeps dropping?
Thanks
- Good Morning, I am having the same issue you described receiving the error message when trying to downgrade the firmware. Were you able to find a way to have your MR1100 work again with Tmobile? Thank you for your help
You found out that T-Mobile changed their plan for M1. If you are using a SIM card for tablet, it will not work with M1 any more. You need to upgrade your plan to Mobile Hotspot.
Thanks