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saj3417's avatar
saj3417
Aspirant
Feb 28, 2020
Solved

***MR1100-NSA100 : FYI T-Mobile customers ***

This is regarding tech support case number: 42350449   I purchased an unlocked Netgear MR1100-100NAS late December 2019, that had some weird battery charging issues but nothing to be concerned abou...
  • BlightedTalon's avatar
    BlightedTalon
    Mar 02, 2020

    I have a post liniking to a way to force the downgrade if you are a bit tech savy it is easy enough check my post about 12.06.11 burning through battery, and you will find a link to a post detailing how to forcce downgrade.

RedRaider's avatar
RedRaider
Aspirant
Mar 14, 2020

With the help of JohnPeng, we downgraded my MR1100 to 12.05.05, this did not fix the issue with T-mobile. It definitely appears the issue with no data is on the side of the T-Mobile network and not Netgear. Hopefully T-Mobile will allow the MR1100 to work on their network again soon. Thanks again JohnPeng  for your help.

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 17, 2020
    RedRaider wrote:

    With the help of JohnPeng, we downgraded my MR1100 to 12.05.05, this did not fix the issue with T-mobile. It definitely appears the issue with no data is on the side of the T-Mobile network and not Netgear. Hopefully T-Mobile will allow the MR1100 to work on their network again soon. Thanks again JohnPeng  for your help.

    Thanks for the information. Based on our investigation, T-Mobile is not blocking the sevice to M1. You need to get the data plan for mobile hotspot in order to use M1. Customers experiencing disconnection issue on T-Mobile need to contact T-Mobile to update the subcription.

     

    Regards

    • RedRaspberry's avatar
      RedRaspberry
      Guide
      Mar 17, 2020

      TMobile works fine onmy MR1100 with the AT&T firmware NTG9X50C_12.05.12 ada Consumer Cellular SIM.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Mar 17, 2020
        RedRaspberry wrote:

        TMobile works fine onmy MR1100 with the AT&T firmware NTG9X50C_12.05.12 ada Consumer Cellular SIM.

        Consumer Cellular SIM is T-Mobile MVNO?

         

        Thanks