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Forum Discussion

kkma4054's avatar
kkma4054
Aspirant
Sep 14, 2020

MR1100 on ATT stops forwarding packets (ethernet connected) after < 1 day until rebooted?

Hey,    I have a MR1110 on ATT, connected via ethernet, static ip -- it works great, but stops forwarding packets out to the internet after < 1 day of uptime. The device is still locally up & pinga...
mmoffitt's avatar
mmoffitt
Initiate
Sep 15, 2020

I have the exact same issue.  Wifi router connected to M1 via ethernet.  Router still shows an active connection to the internet and M1 still shows LTE and good signal but nothing can actually talk to the internet.  I've tried a bunch of different things based on other forum.  Finally I gave up and put the M1 on a smart switch and have it power cycle at 4am every morning.  Usually that gets us through the day but sometime I have to cycle power (or reboot in app) later in the day as well.  Frustrating but I can't figure out a fix and want the extra range of the wifi router.

kkma4054's avatar
kkma4054
Aspirant
Sep 15, 2020

Doh -- nice hack :) 

I've tried almost every setting in vain -- great device aside from this, makes it pretty useless as a business device :/

mmoffitt wrote:

I have the exact same issue.  Wifi router connected to M1 via ethernet.  Router still shows an active connection to the internet and M1 still shows LTE and good signal but nothing can actually talk to the internet.  I've tried a bunch of different things based on other forum.  Finally I gave up and put the M1 on a smart switch and have it power cycle at 4am every morning.  Usually that gets us through the day but sometime I have to cycle power (or reboot in app) later in the day as well.  Frustrating but I can't figure out a fix and want the extra range of the wifi router.

 

  • thewolw's avatar
    thewolw
    Aspirant
    Sep 18, 2020

    I have a very similar problem and cannot seem to find a solution. The internet stays up for about 50 minutes, then some of the devices can't connect to web anymore. Eventhough, if someone is on a zoom session, the session continues to play. Eventually, the zoom session also stops. We've had the MR1100 since June 2019 and it ran solid. We started having issues about a month or two ago. Could this be a firmware issue? My firmware version is NTG9X50C_12.06.11.00. Does anyone know when this firmware was released?

     

    My current fix is to reboot the MR1100, but that is very disruptive, because it has to be done every 45 mintues or so. Work and school gets disrupted a lot.

     

    Any help is appreciated. 

    • msteff357's avatar
      msteff357
      Aspirant
      Sep 19, 2020

      I have been battling a very similar issue.
      When I connect my MacBook Pro (MBP) which is running Catalia Version 10.15.6 or 10.15.5 the MBP connects to the Netgear Nighthawk MR1100 fine, but after 'some time' (usually just over 1 hour it seems) the MBP will not be able to connect to any url. 
      My wife uses a ChromeBook (running Windows 10) and it can connect to the HotSpot and run fine all day long. 
      I have been trying various things such as:
        - clearing the DNS cache on the MBP

        - lowering the MTU setting in the Hardware System Setting of the MBP to 1280 (the lowest it can be set to.... it defaults to 1500)

        - deleting the WiFi network entirely and have a new one built

       I have also connected via USB-C cable, and again, it works for a while but then will lose the ability to reach any site. 
       It seems to totally lock up the Nighthawk HotSpot as well, as my wife's Chromebook loses its ability to connect to anything, and the only thing that resolves it is to 'reset' (power off and back on) the Nighthawk HotSpot. 

      AT&T is my provider as well. 

      I will add (not to confuse things) that if I connect the MBP to an 'iPhone Personal HotSpot' running on the Verizon Network, that the MBP will stay connected all day without issues. 

       

      I am very interested in finding the solution to this, and would be willing to do some testing if anyine from NetGear has ideas what to do to troubleshoot this.

       

      Thanks, 
      Mike

       

      • thewolw's avatar
        thewolw
        Aspirant
        Sep 21, 2020

        Mike,

        I have both Macs and laptops running windows 10 and see the same problem on both. The problem happens to all the devices connected. I have to restart about every 45 mins. Which is very disruptive to both the kids in their zoon sessions and my work.

         

        I don't know what else to do. I still believe it's a firmware issue.