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Forum Discussion
MR1100 says connected but NO internet
Please help me figure this out. I have a MR1100 hotspot, using an AT&T sim card with grandfathered Unlimited plan on a PRE paid plan. I have used this for over 2 years but on thursday it stopped work...
It could be related to your AT&T plan. Please contact AT&T to see what has been changed on your plan. Seems AT&T is phasing out 3G service. I am not sure whether this is related to that.
Thanks
- ATT still has 5g and the MR1100 was working fine on that before.
I tried soft power cycle, hard reset and now trying to edit the APN manually but cant find an answer on whats most likely settings...
Other router forums redirect me here...
Anyone at Netgear can pop in here and answer up?
The MR1100 was previously branded on ATT and only one generation older than the MR5.
This cant be that hard...
KS1256 wrote:
ATT still has 5g and the MR1100 was working fine on that before.
I tried soft power cycle, hard reset and now trying to edit the APN manually but cant find an answer on whats most likely settings...
Other router forums redirect me here...
Anyone at Netgear can pop in here and answer up?
The MR1100 was previously branded on ATT and only one generation older than the MR5.
This cant be that hard...Are you using MR1100-100NAS with AT&T SIM card? Or you are using AT&T branded MR1100?
For AT&T APN setting, please use broadband.
Thanks
- Thanks John,
My MR1100 is the US non locked version.
The APN edit field did not autopopulate in the Netgear Mobile app, and so I was unsure how to edit it manually, especially without (apparently) a cellular connection to the cell network.
I've read elsewhere that manual edit is not recommended.
Mr. Peng, I just wanted to say Thank you. I did contact AT&T, talked with 4 people , all very helpful. It seems my plan was being used by someone else. It's under investigation and they told me not to worry, that as soon as the investigation was complete, they would reinstate my plan. They also stopped my autopay to make sure they were not charging for something I was not using.
I had the exact same issue. 2 days ago it all of a sudden stopped working. I was able to connect but it said "internet not available." I called ATT and they said my account was suspended. The rep couldn't find any reason for why it was suspended but was able to restore it while I was on the phone. Took about a hour of calling att customer service.