NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MR1100 says connected but NO internet
Please help me figure this out. I have a MR1100 hotspot, using an AT&T sim card with grandfathered Unlimited plan on a PRE paid plan. I have used this for over 2 years but on thursday it stopped work...
It could be related to your AT&T plan. Please contact AT&T to see what has been changed on your plan. Seems AT&T is phasing out 3G service. I am not sure whether this is related to that.
Thanks
Mr. Peng, I just wanted to say Thank you. I did contact AT&T, talked with 4 people , all very helpful. It seems my plan was being used by someone else. It's under investigation and they told me not to worry, that as soon as the investigation was complete, they would reinstate my plan. They also stopped my autopay to make sure they were not charging for something I was not using.
I had the exact same issue. 2 days ago it all of a sudden stopped working. I was able to connect but it said "internet not available." I called ATT and they said my account was suspended. The rep couldn't find any reason for why it was suspended but was able to restore it while I was on the phone. Took about a hour of calling att customer service.