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Forum Discussion

Eldridger's avatar
Eldridger
Follower
May 04, 2021

Mr1100 sim not installed

I have a nighthawk m1 Hotspot device that has worked perfectly with cricket wireless. Recently I had issues with cricket and I removed the sim to put it in another device to check something. Now when I put the sim back into the nighthawk it is not picking it up. I verified that the sim works perfectly fine. Is there anything else I can do?

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 07, 2021

    Hi Eldridger, 

     

    Welcome to NETGEAR Community!

     

    Kindly ensure that the SIM card is installed/inserted correctly in the MR1100. 

     

    Have you tried factory resetting the device? If not, please do so and check the connection. 

     

    Regards,
    Blanca
    Community Team