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Forum Discussion
navibean9
Jul 17, 2024Aspirant
MR1100 suddenly cannot connect to cell service
"Help!" I have an (out.of.warranty) MR1100. It worked fine for about a year - and then suddenly stopped yesterday. The error message on boot-up says: "Mobile Broadband Disconnected - Your data...
jenny23
Jul 23, 2025Aspirant
Sorry to hear you're dealing with this — frustrating for sure, especially after trying so many solid troubleshooting steps already. Based on your detailed notes, here’s a breakdown of possibilities and next steps to try for your Netgear Nighthawk MR1100 (on AT&T/Consumer Cellular):
🔍 Let’s review what might be going wrong:
- SIM/Account Issue
Even though the SIM is new and provisioned, sometimes APN settings or account provisioning (especially on MVNOs like Consumer Cellular) can cause data connection failures. Adobe customer support - Signal/Modem Hardware Problem
Since you're getting 3 bars, it's not a total dead zone — but weak signal can sometimes cause unreliable data connection handshakes. Still, it shouldn't cause total failure unless the modem is failing. - Firmware or Device Failure
Since it worked for a year and then stopped suddenly, firmware corruption or hardware (e.g., modem or radio module) failure is possible.
✅ Suggestions / What to try next:
- Check and Set APN Manually
Sometimes the default APN settings don’t get updated correctly when switching SIMs, especially on MVNOs like Consumer Cellular.
- Go to http://attwifimanager/ while connected to the MR1100 Wi-Fi
- Navigate to Settings > Network Settings > APN
- Create a New APN manually:
For Consumer Cellular (AT&T), try:
makefile
CopyEdit
APN: att.mvno
Username: (leave blank)
Password: (leave blank)
Authentication: None
- Set it as default, save, and reboot.
- Check SIM Status and Modem Info
- On attwifimanager, go to About > Modem Status
- Does it show the IMEI and ICCID correctly?
- What is the Network Status? Does it say "Registered", "Searching", "Disconnected", etc.?