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Forum Discussion
MR1100 suddenly cannot connect to cell service
"Help!" I have an (out.of.warranty) MR1100. It worked fine for about a year - and then suddenly stopped yesterday. The error message on boot-up says: "Mobile Broadband Disconnected - Your data...
Sorry to hear you're having trouble with your MR1100. Here are a few steps you can try to fix the cellular connection issue:
- Restart the device – A simple reboot can often resolve temporary network issues.
- Check SIM card – Make sure the SIM card is properly seated and hasn’t been damaged or deactivated.
- Network settings reset – Go to the admin panel and try resetting network settings to default.
- Firmware update – Ensure the MR1100 has the latest firmware installed.
- Move to a different location – Cellular signal may be weak in your current area.
- Contact your carrier – There may be a tower outage or an issue with your account/SIM provisioning.
If none of these help, try doing a factory reset (after backing up any settings), or reach out to Netgear support for deeper troubleshooting.