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Forum Discussion

Chappleby's avatar
Chappleby
Aspirant
Oct 22, 2019

MR1100 update failure unit disply is frozen , cant reset

MR1100 - I followed the prompt to update software, and while updating, the unit froze.  I cannot reset access the router at all.  I tried rest button for 60 seconds, removed the battery and the unit ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Oct 28, 2019

Hi Chappleby

 

Please contact support to better isolate the issue for possible hardware problem.

 

Regards, 
Blanca 
Community Team

Chappleby's avatar
Chappleby
Aspirant
Oct 29, 2019

Thanks, Blanca.  I checked the website and tried to access support, but my unit was just beyond the 90 days, so my only path was to file a claim with the extended warranty I purchased with the hotspot.  This ended up with a return and a refund for the unit.  The Amazon price for a new unit has increased over 50% since I purchased my unit in May, 2019, so I relaced the Nighthawk with another brand.  It served me well for the time I had it, until the update made the unit unusable.