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Brian3013's avatar
Brian3013
Follower
Nov 12, 2019

MR1100

Hello,

I own the Nighthawk MR1100 version (MR1100ABS-2A1NAS) it has been working great with and without TS-9 external antennas attached. However today i disconnected my external antennas so that i could bring my MR1100 with me away from home and i noticed the device was not getting any signal. I tried reseting the device via the reset button as well as resetting the device with the web gui and still no luck. I plugged my external antennas back up and i immediatly regained signal and was connected to LTE. Why is my MR1100 not able to get any signal with the internal antennas? I get great signal at my house so its not that i am to far from a tower. If you have any advice please feel free to share as i am completly baffled by this. Thanks!

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Dec 01, 2019

    Hi Brian3013

     

    Welcome to NETGEAR Community!

     

    Please remove the external antenna and check the signal quality using the Diagnostics screen found under Settings > Nighthawk M1 Status > Diagnostics section using values below as reference: 

     

    RSRP – The average power received from a single Reference signal, and Its typical range is around -44dbm (good) to -140dbm(bad). 

     

    RSRQ – Indicates quality of the received signal, and its range is typically -19.5dB(bad) to -3dB (good).

     

    Regards,
    Blanca
    Community Team

     

     

  • joshepalberto9's avatar
    joshepalberto9
    Aspirant
    Dec 02, 2019

    I also have faced the same problem, for that I saw a facebook post on how to fix this problem. I did it but it's not working properly.

    Someone, Please help me!!!!!