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Forum Discussion
MR1100ATT ethernet port not working
I have a MR1100ATT. This Mobile wireless wifi hotspot is my only source of internet. I'm wanting to connect a laptop to it via the ethernet port but it won't work. When I go to the wifimanager to ch...
Hi Drail14me
Thank you for responding. Let me check this with the team as it is odd that the replacement unit still exhibit the same issue.
Regards,
Blanca
Community Team
I just got off the phone with AT&T Tech support. They were unable to offer a solution. Their records indicate mixed results with their customers with some not being able to use the ethernet port and some being able to. They did not know the reason why some worked and others didn't. They also could not explain why my Netgear device from AT&T will not register with Netgear. They suggested contacting Netgear support again.
Hi Drail14me
There's a 2 minute timer for ethernet port. We shut Ethernet port down after 2 min if not in use to save battery.
You may need to have the ethernet cable in the device during power up. Otherwise the device powers up, wait for 2 mins then shuts down the ethernet port.
Kindly disable Ethernet standby in the Web UI. Go to Settings > Setup > Mobile Router Setup > Ethernet Standby > select Disabled > Apply
Regards,
Blanca
Community TeamBlanca,
Thanks for the note. I have tried changing the Ethernet Standby settings several times. I've also powered on with the ethernet plugged in and with it not plugged in. No luck.
I've spoken with Netgear support a half dozen times. They will not support my device becuase it won't register. They said it won't register because I purchased through AT&T and that I'll have to get support from AT&T.
I spent an hour and a half on the phone yesterday with AT&T with no solution. They told me to call Netgear to which I explained that Netgear told me to contact AT&T. AT&T said they would contact Netgear on my behalf today. We shall see. I don't understand why Netgear won't support one of ther products because of where I purchased it. It's still their product.