Forum Discussion

Tutor

Mar 09, 2021

MR1100ATT ethernet port not working

I have a MR1100ATT. This Mobile wireless wifi hotspot is my only source of internet. I'm wanting to connect a laptop to it via the ethernet port but it won't work. When I go to the wifimanager to ch...

Blanca_O

NETGEAR Employee Retired

Jun 09, 2021

Hi Drail14me

There's a 2 minute timer for ethernet port. We shut Ethernet port down after 2 min if not in use to save battery.

You may need to have the ethernet cable in the device during power up. Otherwise the device powers up, wait for 2 mins then shuts down the ethernet port.

Kindly disable Ethernet standby in the Web UI. Go to Settings > Setup > Mobile Router Setup > Ethernet Standby > select Disabled > Apply

Regards,
Blanca
Community Team

Drail14me

Tutor

Jun 10, 2021

Blanca,

Thanks for the note. I have tried changing the Ethernet Standby settings several times. I've also powered on with the ethernet plugged in and with it not plugged in. No luck.

I've spoken with Netgear support a half dozen times. They will not support my device becuase it won't register. They said it won't register because I purchased through AT&T and that I'll have to get support from AT&T.

I spent an hour and a half on the phone yesterday with AT&T with no solution. They told me to call Netgear to which I explained that Netgear told me to contact AT&T. AT&T said they would contact Netgear on my behalf today. We shall see. I don't understand why Netgear won't support one of ther products because of where I purchased it. It's still their product.

Blanca_O
NETGEAR Employee Retired
Jun 14, 2021
Hi Drail14me

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team
Blanca_O
NETGEAR Employee Retired
Jun 22, 2021
Hi Drail14me

I just want to check if you were able to update the firmware to NTG9X50C_12.06.39.00

Regards,
Blanca
Community Team
Drail14me
Tutor
Jun 23, 2021
Yes, took about 3 hours to download but I did get the firmware update. However, that did not resolve the issue. I get get a not connected or unplugged notice on my MacBook and on my PC when I connect to the Ethernete port on the MR1100.
wenming
Aspirant
Jun 30, 2021
Try power on your MR1100 using a powerbank with 2A output. Then connect though ethernet port.
Blanca_O
NETGEAR Employee Retired
Jul 06, 2021
Hi Drail14me

Kindly access M1 settings page and check the following:

- Go to Setup > Router Setup > under TETHERING section, select Charge Only.

- Go to Setup > Router Setup > Ethernet Standby option, select Disabled.

Regards,
Blanca
Community Team
Drail14me
Tutor
Jul 06, 2021
Nowhere under "Setup > Mobile Router Setup" is there any options or mention of Tethering. I can't find any options for "Tethering" anywhere in the "Setup" menus.

I have Ethernet Standby disabled.