NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
MR2100 – Nighthawk M2 Mobile Router - faulty modem with no response from Netgear
How do I get a replacement on a faulty modem - when Netgear refused to speak to me, whenever I call their 1300 number, they hang up on me, and btw, Telstra charges $2/m to call 1300 numbers, one time...
finally someone from Netgear reached out via email, and put me in contact with a Telstra guy (Felix) who replaced the modem. (turns out it was Telstra who shoulkd have replaced the modem in the first place, but for some reason they refused, until Netgear intervened) So now it works just fine.
Someone has put spelling mistakes in all my above posts.
https://emilyconstancebieman.wixsite.com/blog
Hi EmilyBieman
Welcome to NETGEAR Community!
May we please know where did you purchase the device?
Aircard devices purchased from an ISP then product warranty repairs should be from the ISP. Here's a reference link:
Regards,
Blanca
Community Team
ebay for $329 incl postage
see your phone does not work, it just hangs up - REPEATEDLY
AND
Agent: 12502, stop sending me surveys, and sort the faulty modem, wakey wakeyHi. I have a faulty screen after a street accident involving a car tyre. Would you be interested in selling it to me as defective (for parts)? Contact me on karmus@gmail.com
finally someone from Netgear reached out via email, and put me in contact with a Telstra guy (Felix) who replaced the modem. (turns out it was Telstra who shoulkd have replaced the modem in the first place, but for some reason they refused, until Netgear intervened) So now it works just fine.
Someone has put spelling mistakes in all my above posts.
https://emilyconstancebieman.wixsite.com/blog