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EmilyBieman's avatar
EmilyBieman
Aspirant
Oct 12, 2020
Solved

MR2100 – Nighthawk M2 Mobile Router - faulty modem with no response from Netgear

How do I get a replacement on a faulty modem - when Netgear refused to speak to me, whenever I call their 1300 number, they hang up on me, and btw, Telstra charges $2/m to call 1300 numbers, one time...
  • EmilyBieman's avatar
    EmilyBieman
    Nov 20, 2020

    finally someone from Netgear reached out via email, and put me in contact with a Telstra guy (Felix) who replaced the modem. (turns out it was Telstra who shoulkd have replaced the modem in the first place, but for some reason they refused, until Netgear intervened) So now it works just fine.

    Someone has put spelling mistakes in all my above posts.

    https://emilyconstancebieman.wixsite.com/blog