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Forum Discussion

kaledi's avatar
kaledi
Initiate
Jun 09, 2021

MR2100 0 days remaining won't reset

I have recently bought a MR2100.  No matter what I do, it constantly shows that there are 0 days remaining for the billing start date.  I have just gone througha billing cycle i.e. the 9th and it did...
kaledi's avatar
kaledi
Initiate
Jun 09, 2021

So, I removed the EE sim and put in a Vodafone sim and this resolved the issue.  Clearly, this must be an issue with EE.  Could it be with the APN settings?  Some advice here would be valued.

  • TSpitzmann's avatar
    TSpitzmann
    Guide
    Jun 12, 2021

    I did experience the same problem with a Telekom sim.

    I did solve this issue by adding authentication details to the APN configuration.

     

    Yes I think the APN database which NETGEAR is using has got faulty entries (user name, password and authentication type) ;-)

     

    Regards

    Tom

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 13, 2021

    Hi kaledi

     

    Please contact your Internet Provider - EE to ensure that device reached the billing server.  

     

    Regards,
    Blanca
    Community Team