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Forum Discussion

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 01, 2020

    Hi gavrook

     

    Welcome to NETGEAR Community!

     

    Please provide the following information:

    - Device SKU (MR2100-xxx)

    - Firmware version

    - PRI

     

    Have you tried resetting the device? 

     

    Regards,
    Blanca
    Community Team

    • gavrook's avatar
      gavrook
      Guide
      Apr 06, 2020

      Hi Blanca

       

      SKU: MR2100-1TLAUS

      Firmware: NTGX24_10.13.05.00

      PRI: 02.10

       

      Yes I have tried both rebooting it multiple times and also factory resetting it and no change.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Apr 08, 2020

        Hi gavrook

         

        Thank you for responding. Let me look into this and will get back to you. 

         

        Regards,
        Blanca
        Community Team