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Forum Discussion

BSL81's avatar
BSL81
Tutor
Oct 25, 2022

MR2100 locked to provider. how to unlock

Hi im in Aus and i have a MR2100 locked to Telstra (provider) the contract has been cancelled and i want to use it with my new provider but its locked. how can i get it working?
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 05, 2023
StacesPlace wrote:

Thanks John but I do not get the unlock prompt anywhere that I can find. Telstra gave me an unlock code yesterday but after 4 hours was unable to advise how to enter the unlock code. I have a Belong sim installed which works fine in another router. I power up the device and I get a "SIM not installed" message. I can then connect through browser and wifi to open the device settings but no unlock prompt found anywhere in settings.

SIM not installed is different issue now. You have to resolve the issue so that the device can detect the SIM card before you are prompted to enter the MEP locking code.

 

Please check whether the SIM connector PINs got deformed too much. If so, try to lift them up a bit carefully. Please also check whether you inserted the SM card in correct direction.

 

Thanks

John

StacesPlace's avatar
StacesPlace
Aspirant
Jan 05, 2023

Thanks John. Given your confirmation that it must be indeed a SIM problem I removed the SIM, checked the connection, all looked ok, reinserted the SIM, turned it on and bingo, I am now connected to Belong. It must have just been a seating of the SIM card although I have tried the same process a number of times over the last couple of days. Thank you again.