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Forum Discussion

cristianmann's avatar
cristianmann
Tutor
Feb 10, 2020

MR2100 LTE router - the connection is dropping random every day .

Hello I have a new M2 MR2100 lte router. I bought 2 , one for me and one for a friend. The LTE connection is dropping random every day, for few secs and after that it reconnect and working. It is an...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Feb 11, 2020

Sorry to hear the disconnection issue you are experiencing.

 

Could you please let me know the device SKU and the carriers you and your friend are using?

 

Thanks

 

John

cristianmann's avatar
cristianmann
Tutor
Feb 12, 2020

Hi again,

what i see on the display of the device is that when switching from 4G+ to 4G it is disconnecting.. and after reconnects to 4g+ it is  working again. Maybe not this is the problem , but this is what i sow.

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 12, 2020

    Thanks for the detailed information. Could you please provide the following information for us to check whether the two carriers APNs were set properly in our database.

     

    Carrier Name:

    APN:

    ICCID: the number printed on the SIM card starting with 89.

     

    I can also set your devices to upgrade to our latest release to see whether the issue will go away. If you would like to help on this, please provide the IMEIs of your two devices. I will let you know when you can upgrade your devices.

     

    Thanks

     

    John