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Forum Discussion

Follower

Jun 16, 2019

Solved

MR2100

I have got a MR2100 and the modem keeps freezing dropping out and the only way to fix it is to open the back take the battery out and restart it. I have tried resetting it and then it started coming...

ArodiD
Jul 12, 2019
Hi Lyndall and Brucewh2 ,

Can you please provide the FW versions of your units? The latest FW is 10.13.05.00 so I would recommend upgrading to the latest firmware if you have not already.

Regards,

Arodi

Community Team

Aspirant

Jul 11, 2019

I am having the same problem with the Nighthawk freezing (and with TELSTRA attitude) also the unit switches off after about 1 to 1.5 hours. Very frustrating when wanting to print randomly from laptop or mobile device. Nighthawk is only 11 days from purchase.

ArodiD
NETGEAR Expert
Jul 12, 2019
Hi Lyndall and Brucewh2 ,

Can you please provide the FW versions of your units? The latest FW is 10.13.05.00 so I would recommend upgrading to the latest firmware if you have not already.

Regards,

Arodi

Community Team
- Brucewh2
  Aspirant
  Jul 13, 2019
  After several attempts I was able to download the firmware upgrade and the unit is now working correctly.
  TELSTRA needs to be advised of this fix, as they are telling users that the unit will need to be sent away for repair and would be away for up to three weeks.
  - Trog101
    Aspirant
    Aug 04, 2019
    Thats exactely the problem and the Telstra attitude of arrogance "There is no Problem " .
    I tried the firmware upgrade by plugging it into my PC 192.168.1.1 as the MR2100 takes forever and failed several times to upload.
    Just completed , will keep posted
- mtf81
  Aspirant
  Aug 14, 2019
  Where can I download the latest firmware for the MR2100?