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Forum Discussion

Lyndall's avatar
Lyndall
Follower
Jun 16, 2019
Solved

MR2100

I have got a MR2100 and the modem keeps freezing dropping out and the only way to fix it is to open the back take the battery out and restart it. I have tried resetting it and then it started coming...
  • ArodiD's avatar
    ArodiD
    Jul 12, 2019

    Hi Lyndall  and Brucewh2 ,

     

    Can you please provide the FW versions of your units?  The latest FW is 10.13.05.00 so I would recommend upgrading to the latest firmware if you have not already.

     

    Regards,

     

    Arodi

    Community Team

ArodiD's avatar
ArodiD
NETGEAR Expert
Jul 12, 2019

Hi Lyndall  and Brucewh2 ,

 

Can you please provide the FW versions of your units?  The latest FW is 10.13.05.00 so I would recommend upgrading to the latest firmware if you have not already.

 

Regards,

 

Arodi

Community Team

Brucewh2's avatar
Brucewh2
Aspirant
Jul 13, 2019

After several attempts I was able to download the firmware upgrade and the unit is now working correctly.

TELSTRA needs to be advised of this fix, as they are telling users that the unit will need to be sent away for repair and would be away for up to three weeks.

  • Trog101's avatar
    Trog101
    Aspirant
    Aug 04, 2019

    Thats exactely the problem and the Telstra attitude of arrogance  "There is no Problem " .

    I tried the firmware upgrade by plugging it into my PC 192.168.1.1 as the MR2100 takes forever and  failed several times  to upload.

    Just completed , will keep posted