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steadilife's avatar
steadilife
Tutor
Oct 24, 2020

MR5100 NO 5G After Firmware Update

On AT&T. Have 2 M5s and had 5G almost everywhere in my area. Received a firmware update last week on both and no longer have 5G, but rather 5ge. Tried reboots, factory resets charging to full, spee...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Oct 25, 2020

Hi steadilife

 

Welcome to NETGEAR Community!

 

Let me check on this. May we please know the firmware version? 

 

Regards,
Blanca
Community Team

  • steadilife's avatar
    steadilife
    Tutor
    Oct 26, 2020
    Thanks for the quick reply.

    Both MR5100 (M5’s) auto updated to NTGX55_10.25.15.02.

    Confirming again today that both at avoiding 5G over 5Ge at all costs.
    • nazoren's avatar
      nazoren
      Aspirant
      Nov 10, 2020

      Hello,

      Is there any update on this?
      Experiencing the exact same issue, after the new NTGX55_10.25.15.02 firmware not getting 5G signal or the speed.
      Before all was perfect 90-95 Mbps speeds came down to 20-30 Mbps...
      Is this a ATT throttling update ?

      • steadilife's avatar
        steadilife
        Tutor
        Nov 10, 2020

        I'm working with their support right now to figure out what is going on. So far their support in multiple conversations has been able to figure out that I've tried multiple sim cards and it still isn't connecting to 5G. So hopefully soon we can make it to tackling the actual cause. I'll post an update here as soon as I hear something back.