NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
MR5100 no signal without external antennas
MR5100 SKU MR5100-1TLAUS Only works on the external antennas. If it is disconnected from the external antenna, it does not work and a message appears mobile broadband is disconnected. It was working ...
Menuka wrote:
Did a factory reset more than 10 times. I also tried updating to the latest firmware. Still could not fix the problem. the router worked fine before installing the external antenna. I just wanted to see if the 5g signal increases with the external antennas.Looks like the external antenna connectors are broken. Without the external antenna, the internal antenna will not have the proper contact if that is the case.
Thanks
John
Try a simple factory reset?
Did a factory reset more than 10 times. I also tried updating to the latest firmware. Still could not fix the problem. the router worked fine before installing the external antenna. I just wanted to see if the 5g signal increases with the external antennas.
Menuka wrote:
Did a factory reset more than 10 times. I also tried updating to the latest firmware. Still could not fix the problem. the router worked fine before installing the external antenna. I just wanted to see if the 5g signal increases with the external antennas.Looks like the external antenna connectors are broken. Without the external antenna, the internal antenna will not have the proper contact if that is the case.
Thanks
John
- As you told me the issue is with the external antenna ports, I replaced both TS9 connectors, but nothing has been changed. Router still works only if an external antenna installed. I guess this may be a software issue. Can someone help me fix this please?
- internal antenna is not soldered but a flexible contacts, it might be caused by the contacts are loose and that is lead to no internal antenna connected. It is not suggested to open the device by yourself but request for RMA.