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Forum Discussion
Menuka
Apr 15, 2023Aspirant
MR5100 no signal without external antennas
MR5100 SKU MR5100-1TLAUS Only works on the external antennas. If it is disconnected from the external antenna, it does not work and a message appears mobile broadband is disconnected. It was working ...
- Apr 15, 2023
Menuka wrote:
Did a factory reset more than 10 times. I also tried updating to the latest firmware. Still could not fix the problem. the router worked fine before installing the external antenna. I just wanted to see if the 5g signal increases with the external antennas.Looks like the external antenna connectors are broken. Without the external antenna, the internal antenna will not have the proper contact if that is the case.
Thanks
John
Menuka
Apr 15, 2023Aspirant
Did a factory reset more than 10 times. I also tried updating to the latest firmware. Still could not fix the problem. the router worked fine before installing the external antenna. I just wanted to see if the 5g signal increases with the external antennas.
JohnPeng
Apr 15, 2023NETGEAR Expert
Menuka wrote:
Did a factory reset more than 10 times. I also tried updating to the latest firmware. Still could not fix the problem. the router worked fine before installing the external antenna. I just wanted to see if the 5g signal increases with the external antennas.
Looks like the external antenna connectors are broken. Without the external antenna, the internal antenna will not have the proper contact if that is the case.
Thanks
John