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Forum Discussion
MR5100 Upload Firmware from PC?
It looks Netgear support does not offer downloading Firmware file to PC. This creates problem for Nigthawk owners who experienced boot cycle with their devices due to fail firmware updates failure. C...
Two random thoughts:
The M5100 Download page does not show any firmware available to download:
https://www.netgear.com/support/product/mr5100.aspx#download
I notice that the carrier name appears to be displayed prominently on the screens. There is a chance that this device is considered to be similar to a cable modem, where the ISP determines when firmware is to be updated (or not).
The product does have a web interface (see page 15)
https://www.downloads.netgear.com/files/GDC/MR5100/MR5100_MR5200_UM_EN.pdf
Have you clicked through every menu looking for a manual firmware update option?
(although where the firmware would found remains a problem)
My guess is that you have had this M5100 for longer than 90 days, and thus cannot ask Netgear support.